How to Decide What to Automate and How to Do It

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Business Process Automation (BPA) also known as Business Process Outsourcing, uses technology to automate tasks that would otherwise require manual labor and could be vulnerable to errors. This allows employees to concentrate on more productive tasks, and also improve customer service.

Before deciding what to automate and how, businesses need be aware of their capacity to modify their daily workflows. They also need to identify the processes that have the greatest potential for cost-savings and other operational improvements. During this phase the teams will need to engage with leaders and employees who are affected by the BPA project to ensure that they are able to clearly communicate the benefits and address any concerns.

When a team has decided what they want to automate, they have to pick the right tools accomplish it. A good option is low-code automation software which allows business teams to make use of a user-friendly interface to build, modify and monitor their own automated processes without the requirement for a ticketing system and IT support. Examples include Blue Prism, UiPath and others.

Process discovery and identification: analyzing the current processes is crucial prior to implementing business process automation It is therefore essential to have key employees participate in workshops and brainstorming sessions. These sessions will assist you in getting a better understanding of each step and identify areas that need improvement.

Once you have identified the areas where automation of business processes could be beneficial, you can begin prototyping and testing a technological solution. Once you’re ready to go live you’ll have to train your employees on the new procedures and implement the thoroughly tested system.